Reference

What You Need to Know Before You Play

Access to Jaya Line depends on your local law and the eligible region you're in — these legal terms set out what we expect and what you can expect from us.

Account TermsWallet PolicyEligible Regions OnlyYour Rights MatterBangladesh Focus
Jaya Line What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About Policy or Account Questions

If you have a question about these legal terms, need to request a copy of your account data, or want to report a policy concern, our support team is the right first stop. Responses are handled in the order they are received and are prioritised for account-access issues.

Team online

Live Chat

Open the chat icon from any page on Jaya Line. For legal or account queries, select the Account and Policy option from the topic menu.

Email Support

Send your query to the support address listed in your account dashboard. Include your registered bKash or Nagad number so we can locate your account quickly.

Account Help Centre

Your account settings panel includes a Policy and Terms section with answers to common questions about data, eligibility, and wallet verification steps.

YOUR DATA AND ACCOUNT

How We Handle Your Account and Data

Jaya Line holds only the data needed to run your account, verify wallet transactions, and meet the compliance requirements of the regions we serve. We do not sell your personal details to third parties. Your data is stored with encryption at rest and in transit, and access within our team is restricted to roles that require it for support or compliance purposes.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.

Cookie Use

We use cookies to keep your session active across devices — so your account stays logged in whether you switch from mobile to desktop mid-session or return the next day.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at each login. Do not share this PIN with anyone, including anyone claiming to be Jaya Line support.

Data Requests

To request a copy of your data, an account deletion, or a correction, contact support with your registered number. We aim to respond to data requests within the window set by applicable law.

Legal Terms — Questions We Hear Most

If something in our terms is unclear, these answers cover what most people ask. For anything not covered here, reach out through the support paths above.

Accounts are open to individuals in eligible regions where access is lawful. It is your responsibility to confirm that using the platform is permitted under your local law before registering.

No. Your deposit wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Transactions from third-party wallets are flagged and may result in account suspension.

We retain the data we are legally required to keep for the applicable period, then delete the rest. You can request a copy of your data before or after closure by contacting support.

Contact support via live chat or the email address in your account dashboard. Include the transaction date, the amount, and the wallet type — bKash, Nagad, or Rocket — so we can trace it quickly.

The same terms apply across all supported regions. However, access itself depends on local law in your specific location, which may vary. We do not customise terms by city.

We post updates directly on this page. If a change is material, we also send a notification to your registered mobile number. Continued use of the platform after that means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.