Reference

How Jaya Line Handles Your Personal Information

Your privacy matters to us. This policy explains exactly what data Jaya Line collects when you use our platform, how we store it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions.

Data you controlSecure account handlingbKash, Nagad, Rocket privacyContact us anytime

Explore the Lobby Read FAQ

PRIVACY CONTACT

Reach Us About Your Privacy

If you have questions about your data, want to request a correction, or need to ask about account deletion, our support team handles privacy requests directly. Response times vary, but we aim to acknowledge every privacy request within a working day.

Live Chat Open the chat widget on Jaya Line for the fastest response to privacy or account data questions.

Email Support Send your privacy request to our support email for a written record. We reply with a reference number so you can track your request.

Account Settings Some data updates — like your registered mobile number — can be changed directly inside your account settings without contacting support.

What We Collect and Why We Use It

Jaya Line Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with Jaya Line, we collect the information you provide at registration — your name, email address, and mobile number. If you deposit or withdraw via bKash, Nagad, or Rocket, we record the transaction reference and amount to verify your wallet and

1
process your request. We do not store your mobile wallet PIN or full account credentials — those stay with your wallet provider. We also collect device and session data automatically: your IP address, browser type, and pages visited. This helps us detect unusual login attempts and
2
keep your account secure. We may share limited data with payment processors like bKash, Nagad, and Rocket strictly to complete your transactions, and with identity verification services where required. We do not sell your personal data to third parties for marketing. Data retention follows applicable law;
3
you can request deletion of your account data by contacting our support team. Use of this platform is subject to local law and availability in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect and Manage Your Data

We use SSL encryption on every page and during every transaction so your data moves securely between your device and our servers. Account sessions are protected by OTP verification — a one-time code sent to your registered mobile number each time you log in from an unfamiliar device. We review access logs regularly to flag activity that does not match your normal login pattern, like a new city or device. You can review active sessions and log out remotely from your account security panel.

Encryption in Transit All data between your browser or mobile app and our servers travels over SSL. This applies to login, deposits via bKash or Nagad, and all account page requests.

OTP Login Verification Logging in from a new device triggers an OTP to your registered mobile number. This step stops unauthorised access even if your password is compromised.

Data Retention Policy We keep your account data for as long as your account is active and as required by applicable regulations. Once you request deletion, we remove identifiable records within the period required by law.

Your Right to Access You can request a copy of the personal data we hold on you at any time. Contact our support team and we will prepare a summary of your account data.

Privacy Questions We Hear Most

These are the questions we get most often about how Jaya Line handles personal data. If yours is not here, reach out through live chat or email.

We collect your name, email address, and mobile number at registration. If you deposit via bKash, Nagad, or Rocket, we also record transaction references to match payments to your account.

No. Your mobile wallet PIN stays with your wallet provider. We only record the transaction reference number and amount to verify that a deposit has cleared to your account.

Your data is accessed only by authorised Jaya Line staff handling account support or by payment processors completing your bKash, Nagad, or Rocket transactions. We do not sell data to marketers.

Contact support via live chat or email and ask for an account data deletion request. We will confirm receipt and carry out deletion within the period required under applicable law.

Yes. Some details can be changed directly in your account settings. For mobile number changes tied to your bKash or Nagad wallet, contact support so we can verify the update securely.

Yes. The same SSL encryption and OTP verification apply whether you access from a mobile browser or desktop. Your session data is not stored on the device after you log out.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJaya Line Glossary InfoJaya Line Banking

How Jaya Line Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Privacy Questions We Hear Most

01 What personal data does Jaya Line collect when I register?

02 Does Jaya Line store my bKash or Nagad PIN?

03 Who can see my account data?

04 How do I request that my personal data be deleted?

05 Can I update my registered mobile number or email?

06 Is my data protected if I access Jaya Line from my phone?

Privacy Policy

Related pages

Related pages