Reference

Terms That Cover How We Work Together

These terms set out what you agree to when you open and use a Jaya Line account. Access to our platform depends on your local law and eligible regions — read these conditions before you deposit or place any wager.

Account holder agreementbKash, Nagad, Rocket paymentsBangladesh-supported accessEligibility by local lawFair use policy
Jaya Line Terms That Cover How We Work Together
CONTACT AND HELP

Reach Us About Your Terms Questions

Questions about how these terms apply to your account? Our support team handles eligibility queries, account disputes, and payment verification issues. Reach out through the channels below and we'll point you to the right answer.

Live Chat Start a chat session directly from your account dashboard. Our team handles account and terms queries, including payment disputes and wallet verification questions.
Email Support Send your question to our support address for written responses on terms, account conditions, and eligibility. Useful for complex queries that need a documented reply.
Help Centre Our help section covers common terms questions — account suspension, withdrawal conditions, wallet use rules — so you can check the answer without waiting in a queue.
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

We take the integrity of your account seriously. Here is how we handle the four areas that matter most when it comes to these terms.

Account Security

Your account is protected with login verification steps, including OTP confirmation tied to your registered mobile number. We never share your credentials or account access with third parties.

Data Retention

We hold your account data in line with applicable law for your region. You can request a summary of what we hold by contacting support — we respond to data queries within a reasonable processing window.

Payment Verification

Before any withdrawal processes, we confirm wallet ownership. For bKash, Nagad, and Rocket withdrawals, the wallet number must match the one registered on your account to prevent misdirected transfers.

Terms Updates and Notification

When we update these terms, we flag the change in your account notification area. Logging in after a terms update and continuing to use your account confirms your acceptance of the revised conditions.

Common Questions About These Terms

Here are the questions we hear most often about how our terms apply. If yours is not covered, contact support through your account dashboard.

These terms apply to anyone who creates or uses a Jaya Line account. Eligibility depends on your local law and the regions where access is permitted. If local law prohibits access, these terms do not grant you the right to use the platform.

Yes. You can deposit and withdraw using bKash, Nagad, or Rocket. For withdrawals, the wallet number must match the one registered on your Jaya Line account — mismatched details will pause the request until verification is complete.

A breach may result in account suspension or permanent closure, depending on the nature of the violation. Any balance in your account wallet at the time of suspension is handled according to the relevant section of these terms and applicable local law.

Contact our support team through live chat or email and ask for a data summary. We process these requests in line with the data retention obligations that apply to your region, and will confirm receipt when your request is logged.

We may update these terms at any time. When we do, we notify you via your account notification area. Continuing to use your account after the update takes effect means you have accepted the new version of the terms.

If any section of these terms conflicts with applicable law in your jurisdiction, that section is set aside and the rest of the terms continue to apply. Local law takes precedence where there is a direct conflict.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.